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Dynamics 365 Field Service

The Dynamics 365 Field Service Product combines your CRM with Machine Learning, mixed reality and IoT technology to create a seamless proactive end-to-end field service solution. However, implementation of the software or upgrades require a detailed and well managed project plan.

If implemented correctly, the D365 Field Service product will empower multiple stakeholders within your business from field technicians to customer service operatives and senior business leaders. With consultancy support from Talent we will help you factor in the diverse requirements of these stakeholders and ensure that the solution compliments and enhances their day-to-day processes with minimum business disruption.

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Proactive Service

Increase first-time fix rates with remote support and AI diagnostics and resolution. Uncover a fix issues before they impact customers.

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Promoting Advocates

D365 Field Service will help transform customers into advocates by creating a frictionless service experience and high-speed issue resolution.

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True Connectivity

IoT connects multiple technologies and stakeholders within the support chain to ensure that they are all operating seamlessly.

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Empower your People

Smart tech remote support empowers field agents to provide high-class customer support quickly, increasing customer satisfaction and productivity, whilst also boosting employee engagement.

Why Talent

Experts in Artificial Intelligence

Our global team of AI experts are working with a diverse range of clients worldwide to harness the productivity benefits AI and building new innovative use cases for embedding the technology through the Microsoft ecosystem – book some time with a Talent consultant to learn more.

Microsoft Certified Professionals

All of our Consultants are Microsoft Certified professionals and are all required to upskill on a regular basis ensuring that they are qualified to advise clients and work using the latest technologies and compliance guidelines.

Greater ROI through our Talent network

Our recruitment arm provides us with access to a global network of Microsoft experts who can be deployed to support a project at speed and at a fraction of the costs charged by partner networks, yielding better quality and increased value for our clients.

Knowledge Transfer

At Talent, knowledge transfer is embedded right from the start of our project ensuring long-term success and effective self-management of the technology for clients. That’s why 9,000+ clients trust Talent worldwide.


MS Talent International Microsoft

​I have been working with Talent for over two years and have really been impressed with their subject matter expertise. They are extremely reliable and provide a great level of service.

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