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Dynamics 365 Customer Service

The Dynamics 365 Customer Service app is the single source of truth for all of your customer relationships. Bring all of your customer insights and activity into one place and translate that into actionable data to help improve the customer experience and boost sales.

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Make AI work for you and your customers

Artificial Intelligence lies at the heart of D365 Customer Service. Talent Consultant can design, build and implement AI workflows to lighten the workload on your teams and improve the user experience.

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Promoting advocates

D365 Customer Service is designed to help you convert customers into brand advocates promoting loyalty and repeat sales. Talent Consultants will guide you through the key functionalities to harness long-term success.

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Empower your agents

A unified experience from desktop and mobile pulls all of your associated technology stack and data points into one simplified platform – allowing agents to make quick informed decisions about how to deal with queries and progress users through the sales cycle.

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A product that gets better with age

The real benefits of the D365 Customer Service product is in its long-term relationship building with your customers which is why knowledge transfer is essential post-implementation. Ask a Talent Consultant about our knowledge transfer processes.

Why Talent

Experts in Artificial Intelligence

Our global team of AI experts are working with a diverse range of clients worldwide to harness the productivity benefits AI and building new innovative use cases for embedding the technology through the Microsoft ecosystem – book some time with a Talent consultant to learn more.

Microsoft Certified Professionals

All of our Consultants are Microsoft Certified professionals and are all required to upskill on a regular basis ensuring that they are qualified to advise clients and work using the latest technologies and compliance guidelines.

Greater ROI through our Talent network

Our recruitment arm provides us with access to a global network of Microsoft experts who can be deployed to support a project at speed and at a fraction of the costs charged by partner networks, yielding better quality and increased value for our clients.

Knowledge Transfer

At Talent, knowledge transfer is embedded right from the start of our project ensuring long-term success and effective self-management of the technology for clients. That’s why 9,000+ clients trust Talent worldwide.


MS Talent International Microsoft

​I have been working with Talent for over two years and have really been impressed with their subject matter expertise. They are extremely reliable and provide a great level of service.

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